About this quiz
E-Governance (विद्युतीय शासन) and Safe Use of ICT in Government Offices
This Lok Sewa practice set has 50 multiple-choice questions (Subject: Computer Knowledge · For: Kharidar · Level: Medium). Take the quiz above first; after that, use the study list below to revise every question with its correct answer and a short explanation.
Study list: all 50 questions with answers and explanations
E-governance means:
- A) Governing by email only
- B) Using ICT to deliver government services ✔
- C) Electronic elections only
- D) Government buying computers
Why: Using ICT for services and administration.
Online tax payment by citizens is an example of:
- A) G2B
- B) G2C ✔
- C) G2G
- D) G2E
Why: Online tax payment by citizens is G2C (Government to Citizen), where government services are delivered directly to people.
Electronic procurement (e-bidding) by companies is:
- A) G2B ✔
- B) G2C
- C) G2E
- D) C2C
Why: E-bidding by companies is G2B (Government to Business), because the government deals with businesses online.
Data sharing between ministries is:
- A) G2G ✔
- B) G2C
- C) G2B
- D) B2C
Why: Data sharing between ministries is G2G (Government to Government), the exchange of information among government bodies.
Which app provides many citizen services in one place?
- A) Nagarik App ✔
- B) Facebook
- C) TikTok
- D) Daraz
Why: The Nagarik App gives many citizen services in one place, such as checking PAN, social security, vehicle tax and other records.
Nepal's Digital Nepal Framework was launched in:
- A) 2063 BS
- B) 2072 BS
- C) 2076 BS ✔
- D) 2081 BS
Why: The Digital Nepal Framework was launched in 2076 BS (2019) to use digital technology across eight sectors, including governance, health and agriculture.
Legal validity of electronic records and digital signatures comes from the:
- A) Electronic Transactions Act 2063 ✔
- B) Civil Code 2074
- C) VAT Act 2052
- D) Audit Act 2075
Why: The Electronic Transactions Act, 2063 gives legal validity to electronic records and digital signatures and also deals with cyber crime.
Which is a safe ICT practice?
- A) Sharing OTP
- B) Two-step verification ✔
- C) Using pirated software
- D) Clicking unknown links
Why: Two-step verification asks for a second code besides the password, so a stolen password alone cannot open the account.
A fake email that tries to steal passwords is called:
- A) Phishing ✔
- B) Backup
- C) Firewall
- D) Encryption
Why: Phishing is a fake email or message pretending to be from a trusted source to trick people into giving passwords or bank details.
Before leaving your desk, you should:
- A) Lock the screen ✔
- B) Leave files open
- C) Write the password on the monitor
- D) Turn off antivirus
Why: Locking the screen before leaving the desk stops others from seeing or changing files while you are away.
A major challenge of e-governance in Nepal is:
- A) Digital divide ✔
- B) Too many trained staff
- C) Free fast internet everywhere
- D) No need for electricity
Why: Poor access and low digital literacy.
Regular backups protect against:
- A) Data loss ✔
- B) Tax
- C) Promotion
- D) Leave
Why: They protect data if systems fail.
Which law protects the privacy of personal data?
- A) Individual Privacy Act 2075 ✔
- B) Muluki Ain 2020
- C) Public Procurement Act
- D) Income Tax Act
Why: वैयक्तिक गोपनीयता सम्बन्धी ऐन, २०७५.
Online attendance and payroll for staff is:
- A) G2E ✔
- B) G2C
- C) G2B
- D) B2B
Why: Online attendance and payroll for staff is G2E (Government to Employee), where the government serves its own employees.
Using public Wi-Fi to log in to official systems is:
- A) Safe
- B) Risky and should be avoided ✔
- C) Required
- D) Recommended
Why: Public Wi-Fi can be insecure.
What does ICT stand for?
- A) Internal Control Technique
- B) Information and Communication Technology ✔
- C) International Computer Training
- D) Integrated Census Tool
Why: ICT means Information and Communication Technology, the base of e-governance.
In the abbreviation G2C, what does C stand for?
- A) Company
- B) Cabinet
- C) Citizen ✔
- D) Court
Why: G2C means Government to Citizen.
Online company registration is an example of which e-governance model?
- A) G2C
- B) G2E
- C) G2G
- D) G2B ✔
Why: Services for businesses such as company registration fall under Government to Business.
Online staff personnel records are an example of which model?
- A) G2E ✔
- B) G2B
- C) G2C
- D) B2B
Why: Services for government employees such as personnel records are Government to Employee.
Which of the following is NOT one of the four e-governance models in the note?
- A) G2C
- B) G2G
- C) C2C ✔
- D) G2E
Why: The note lists G2C, G2B, G2G and G2E; C2C is not a government model.
Match the term: Hello Sarkar is
- A) An electronic procurement portal
- B) An online grievance system ✔
- C) A tax filing system
- D) A national data centre
Why: Hello Sarkar is Nepal's online grievance (complaint) system.
e-GP (bolpatra) is used for
- A) Online grievances
- B) Passport applications
- C) Electronic public procurement ✔
- D) Staff attendance
Why: e-GP is the electronic government procurement system for bids.
Which body hosts many government systems in Nepal according to the note?
- A) Government Integrated Data Centre ✔
- B) Nepal Rastra Bank
- C) Public Service Commission
- D) Election Commission
Why: The Government Integrated Data Centre hosts government systems.
The Electronic Transactions Act was made in which year?
- A) 2063 BS ✔
- B) 2075 BS
- C) 2076 BS
- D) 2048 BS
Why: The Electronic Transactions Act 2063 gives legal validity to electronic records and digital signatures.
The Digital Nepal Framework was introduced in which BS year?
- A) 2063 BS
- B) 2072 BS
- C) 2080 BS
- D) 2076 BS ✔
Why: The Digital Nepal Framework came in 2076 BS (2019 AD).
Online income tax filing in Nepal is handled by which office?
- A) Department of Passports
- B) Inland Revenue Department (IRD) ✔
- C) Department of Transport Management
- D) Office of the Auditor General
Why: The note lists online tax filing through the IRD.
Which of the following is a benefit of e-governance?
- A) More face-to-face cash payments
- B) Services only during office hours
- C) Faster, cheaper and 24-hour services ✔
- D) More paper files
Why: E-governance makes services faster, cheaper and available at any time.
How does e-governance help reduce corruption?
- A) By hiring more staff
- B) By reducing face-to-face payments and increasing transparency ✔
- C) By closing all offices
- D) By keeping records secret
Why: Fewer face-to-face dealings and open systems reduce chances of bribery.
Which is NOT a benefit of e-governance listed in the note?
- A) Better records and data for planning
- B) Services reach remote areas
- C) Transparency
- D) Higher fees for every service ✔
Why: Higher fees are not a benefit; the other three are listed benefits.
The gap between people who have good internet and digital skills and those who do not is called
- A) Digital divide ✔
- B) Data centre
- C) Phishing
- D) Backup
Why: The digital divide is a key challenge, especially in rural areas.
Systems in different offices that cannot share data with each other point to which challenge?
- A) Too much training
- B) Lack of interoperability between systems ✔
- C) Over-use of paper
- D) Excess internet speed
Why: The note lists systems that do not talk to each other as a challenge.
Which of the following is a challenge of e-governance in Nepal?
- A) Power cuts and weak infrastructure ✔
- B) Too many trained IT staff
- C) Excessive digital literacy in villages
- D) No need for cyber security
Why: Power cuts, weak infrastructure and lack of trained staff are listed challenges.
CGAS and SuTRA are examples of what in government office work?
- A) Grievance hotlines
- B) Social media apps
- C) Accounting systems ✔
- D) Antivirus software
Why: The note gives CGAS and SuTRA as accounting systems used in offices.
Which of the following shows the importance of ICT in office work?
- A) Slower communication
- B) Loss of records
- C) Quick communication through email and video meetings ✔
- D) More manual registers
Why: ICT allows quick communication by email and video meetings.
Digital records in an office mainly help with
- A) Quick search and backup ✔
- B) Increasing paper use
- C) Hiding decisions
- D) Avoiding audits
Why: The note says digital records allow quick search and backup.
Which of the following is a strong password?
- A) 123456
- B) password
- C) Your own name
- D) A long mix of letters, numbers and symbols ✔
Why: Strong passwords are long and mix letters, numbers and symbols.
A caller says he is from the bank and asks a section officer for the OTP sent to his phone. What should the officer do?
- A) Give the OTP quickly
- B) Never share the OTP with anyone ✔
- C) Share it only after lunch
- D) Post it on social media
Why: Passwords and OTP codes must never be shared with anyone.
Two-step verification means
- A) Logging in twice a day
- B) Using two computers
- C) Needing a second proof, such as a code, besides the password ✔
- D) Having two email addresses
Why: Two-step verification adds a second check, like an OTP, to the password.
Why should antivirus and software be kept updated?
- A) To fix security weaknesses and protect against new threats ✔
- B) To slow the computer down
- C) To remove all files
- D) To increase internet bills
Why: Updates patch security holes and keep protection current.
Which of the following should you NOT do when using ICT in office?
- A) Lock the screen when leaving
- B) Take regular backups
- C) Use official email for official work
- D) Use pirated software ✔
Why: Pirated software is unsafe and illegal; the others are safe practices.
A staff member finds an unknown USB drive in the corridor. What is the safe action?
- A) Plug it into the office computer to find the owner
- B) Copy official files into it
- C) Not plug it in and report it to the IT section ✔
- D) Share it with colleagues
Why: Unknown USB drives can carry malware and should not be plugged in.
Posting official secret documents on social media is
- A) A good way to share information
- B) Unsafe and must not be done ✔
- C) Required by law
- D) Allowed on holidays
Why: The note lists posting official secrets on social media as a do not.
Which type of Wi-Fi should be used for office work?
- A) Secure, password-protected Wi-Fi ✔
- B) Any open public Wi-Fi
- C) A neighbour's unknown network
- D) Free hotel Wi-Fi without password
Why: Only secure password-protected Wi-Fi should be used for official systems.
Leaving confidential files open on the screen while away is
- A) Recommended
- B) Unsafe ✔
- C) Required for audits
- D) Good for teamwork
Why: Confidential files must not be left open; the screen should be locked.
Malware is best described as
- A) A type of printer
- B) Harmful software designed to damage or steal data ✔
- C) A government website
- D) A backup method
Why: Malware is malicious software such as viruses, which antivirus helps block.
Ransomware locks office files and demands payment. Which practice best helps the office recover?
- A) Having regular backups ✔
- B) Using a short password
- C) Turning off the antivirus
- D) Clicking the link in the ransom note
Why: Regular backups let data be restored without paying the attacker.
वैयक्तिक गोपनीयता सम्बन्धी ऐन refers to which law?
- A) Electronic Transactions Act
- B) Right to Information Act
- C) Individual Privacy Act ✔
- D) Public Procurement Act
Why: वैयक्तिक गोपनीयता सम्बन्धी ऐन is the Individual Privacy Act, 2075.
The Individual Privacy Act was made in which year?
- A) 2063 BS
- B) 2064 BS
- C) 2076 BS
- D) 2075 BS ✔
Why: The Individual Privacy Act was made in 2075 BS.
Online applications to the Public Service Commission are an example of
- A) G2B
- B) G2C ✔
- C) G2G
- D) Manual service
Why: Online PSC applications are services from government to citizens.
Which statement about e-governance is TRUE?
- A) It only means buying computers for offices
- B) It is used only by private companies
- C) It removes the need for any security
- D) It means using ICT to deliver services, share information and run administration ✔
Why: E-governance is using ICT to deliver services, share information and run government.