Last updated: 1 November 2026
This Privacy Policy explains what information Loksewa Pathsala (“we”, “us”) collects when you use our website https://loksewapathsala.com and our Android app (together, the “Service”), why we collect it, and the choices you have.
1. Who we are
Loksewa Pathsala is an independent, free educational website for candidates preparing for Public Service Commission (Lok Sewa Aayog) examinations in Nepal. It is run by its founder in Nepal. Business registration is in progress, and this policy will be updated with the registered name and address when it is complete. We are not connected to the Public Service Commission or any government body.
Contact: info@loksewapathsala.com
2. Information you give us
- When you create an account: full name, mobile number, email address, password (stored only in encrypted, hashed form), target exam, exam level (federal, provincial or other), province and district. We send a 6-digit code to your email to verify it.
- When you study while logged in: lessons and topics completed, time spent, quiz and mock-test scores, and your best scores. This is saved to your account so your progress follows you across devices.
- When you ask a doubt in the app: the question you write and the subject you choose. A moderator checks every doubt before it is shown. Answered doubts are shown to other students with your first name only. Please do not write phone numbers or other personal details in a doubt. You can ask us to delete a doubt at any time.
- When you join a study group in the app: the group name and which members are in it. Members of the same group see each other’s first name, study minutes, number of quizzes and average score for the last 7 days. You can leave a group at any time, and the group owner can remove members.
- When you take a live mock test: your score, so we can show you your position. Other students never see your name or score.
- Searches with no results and problem reports: when a search in the app finds nothing, the search words are sent to us without your name or account, so we know which notes to write. When you report a problem with a question or note, we receive the report, your optional note and the app version (and your account if you are logged in) so we can fix it.
- When you join the app early-access list: your email address, used only to tell you when our Play Store app launches.
- When you contact us or comment: your name, email address and message.
3. Information collected automatically
- Google Analytics: we use Google Analytics 4 (Google LLC) on our website to understand how it is used (the Android app does not use Google Analytics). It uses cookies and collects information such as pages viewed, device and browser type, approximate location (from your IP address) and how you arrived at the site. Google may process this data on servers outside Nepal. Learn more or opt out at tools.google.com/dlpage/gaoptout.
- Our own visit statistics: to count visitors without cookies, we record the page viewed, the type of site you came from (for example Google or Facebook), your device type (mobile, tablet or desktop), time on the page and a random code that lasts only while your browser tab is open. We do not store your IP address or name with these records, and they are deleted automatically after 90 days.
- Security logs: our security firewall (Wordfence) and hosting provider may log IP addresses and browser details to block attacks and spam.
- Browser storage: we use cookies to keep you logged in, and your browser’s local storage to remember your language choice, quizzes you have tried and scores on that device.
4. How we use your information
- To run your account, save your progress and show your results
- To send your email verification code and important account messages
- To understand which notes and quizzes are useful and improve them
- To tell you about the app launch, if you joined the early-access list
- To protect the Service from spam, fraud and attacks
- To meet legal obligations
We do not sell, rent or trade your personal information.
5. Who we share it with
We share information only with services that help us run the Service: our web hosting provider, Google (Analytics, AdSense advertising, Google Drive for encrypted backups, and Google Fonts), our security provider, and our email delivery service. We may disclose information if required by the law of Nepal or to protect the rights and safety of our users.
6. Translation button
If you switch the site to Nepali (नेपाली), the visible English text of the page is sent to Google Translate to be translated. Do not use the Nepali button on pages that show your personal details. Questions, answers and legal pages are not sent for translation.
7. Advertising
We use Google AdSense to show ads on our website. Our Android app may show ads from Google AdMob. To show and measure ads, Google may collect your device’s advertising ID, approximate location (from IP address), and how you use the app, and may use cookies or similar technology. Users in the EEA/UK are asked for consent first and can change their choice in the app under Settings → Ad privacy choices. You can reset or delete your advertising ID in your phone’s Settings → Google → Ads. Learn more: https://policies.google.com/technologies/partner-sites. Ads help keep Loksewa Pathsala free. We do not place ads inside quizzes or mock tests.
Google and its partners use cookies and similar technologies to show ads and to measure them. Depending on your settings, ads may be based on your visits to this site and other websites (personalised ads), or only on the page you are reading (non-personalised ads). Google may collect your device or cookie identifiers, your approximate location (from your IP address) and how you interact with ads. Learn how Google uses this information at How Google uses information from sites that use its services.
You can turn off personalised ads at any time in Google’s Ads Settings, or opt out of many third-party ad cookies at www.aboutads.info. Visitors from the European Economic Area, the United Kingdom and Switzerland are asked for consent before personalised ads are shown.
8. How long we keep information
- Account information and study progress: until you delete your account
- Visit statistics: 90 days
- Early-access emails: until the app launches and the launch email is sent, or until you ask us to remove you
- Contact messages: up to 12 months
- Backups: deleted automatically on a rolling basis
9. Your rights and choices
Under the Privacy Act, 2075 (2018) of Nepal you can ask us to tell you what information we hold about you, correct it, or delete it.
- Delete your account yourself: go to loksewapathsala.com/delete-account. Your profile, progress and scores are deleted immediately and permanently.
- Or email us at info@loksewapathsala.com from your account’s email address. We will reply within 7 days.
10. Security
We use HTTPS encryption, a firewall, encrypted passwords, limited admin access and regular backups. No online service is 100% secure, so please use a strong password and do not share your account.
11. Children
The Service is meant for Lok Sewa exam candidates and is not directed at children under 16. We do not knowingly collect information from children under 16. If you believe a child has given us information, contact us and we will delete it.
12. Links to other websites
We link to other websites, including the official Public Service Commission website and news sources. We are not responsible for their privacy practices.
13. Changes to this policy
We may update this policy. We will change the “Last updated” date above and, for important changes, show a notice on the website.
14. Contact
Questions about privacy: info@loksewapathsala.com. See also our Terms of Use and Disclaimer.