About this quiz
20 questions on daily office procedures in Nepal's civil service: registration, dispatch, notes, letters, filing and basic management terms.
This Lok Sewa practice set has 20 multiple-choice questions (Subject: Administration and Law · For: Kharidar, Nayab Subba · Level: Easy). Take the quiz above first; after that, use the study list below to revise every question with its correct answer and a short explanation.
Study list: all 20 questions with answers and explanations
The register in which incoming letters are recorded is called:
- A) Chalani kitab
- B) Darta kitab ✔
- C) Hajiri register
- D) Jinsi kitab
Why: Incoming letters are entered in the darta (registration) book.
The register in which outgoing letters are recorded is called:
- A) Darta kitab
- B) Chalani kitab ✔
- C) Bodharth register
- D) Muchulka
Why: Outgoing letters are entered in the chalani (dispatch) book.
A tippani is:
- A) a letter sent to another office
- B) an internal note on a file explaining a matter and proposing a decision ✔
- C) a notice for the public
- D) a staff attendance record
Why: A tippani explains the issue and recommends a decision to the authority.
The decision written by the authority on a tippani is called:
- A) Tok aadesh (decision order) ✔
- B) Bodharth
- C) Parichay patra
- D) Chalani
Why: The authority's order on the tippani is the tok aadesh.
A letter that sends the same instruction to many offices at once is called:
- A) Paripatra (circular) ✔
- B) Tippani
- C) Muchulka
- D) Ghoshana
Why: A circular (paripatra) is sent to many offices with the same message.
"Bodharth" on a letter means:
- A) for action
- B) for information (copy) ✔
- C) urgent
- D) confidential
Why: A bodharth copy is sent only for information.
Arranging files in A to Z order of names is called:
- A) Numerical filing
- B) Alphabetical filing ✔
- C) Chronological filing
- D) Geographical filing
Why: Alphabetical filing uses the order of names or subjects.
Arranging files by date is called:
- A) Chronological filing ✔
- B) Subject filing
- C) Alphabetical filing
- D) Numerical filing
Why: Chronological filing arranges records by date.
Records of lasting value that are no longer used in the office should be sent to:
- A) the waste paper store
- B) the archives (National Archives) ✔
- C) the Chief District Officer
- D) the Public Service Commission
Why: Records of lasting value are preserved in the archives.
Which Act governs the preservation of records in Nepal?
- A) Archives Preservation Act, 2046 ✔
- B) Good Governance Act, 2064
- C) Right to Information Act, 2064
- D) Civil Service Act, 2049
Why: The Archives Preservation Act, 2046 BS governs preservation of public records.
A citizen charter (nagarik badapatra) shows:
- A) staff salaries
- B) services, fees, time taken and the responsible officer ✔
- C) the office budget
- D) the list of holidays
Why: The citizen charter tells the public what service they get, the fee, the time and who is responsible.
The Good Governance (Management and Operation) Act was passed in:
- A) 2049 BS
- B) 2064 BS ✔
- C) 2074 BS
- D) 2076 BS
Why: The Good Governance Act was passed in 2064 BS.
"Hello Sarkar" is:
- A) a government radio programme
- B) a complaint-handling mechanism of the government ✔
- C) a citizenship form
- D) an election body
Why: Hello Sarkar receives and forwards public complaints about government services.
A muchulka is:
- A) a written record of an on-the-spot inspection or event, signed by witnesses ✔
- B) a request for leave
- C) a staff transfer letter
- D) a budget sheet
Why: A muchulka records facts found on the spot, signed by those present.
"Kaaj" in the civil service means:
- A) a holiday
- B) an official assignment to work at another place or office ✔
- C) a punishment
- D) a pension
Why: Kaaj is official deputation for work away from one's regular post.
The acronym POSDCORB was given by:
- A) Henri Fayol
- B) Luther Gulick ✔
- C) F. W. Taylor
- D) Max Weber
Why: Luther Gulick described the functions of administrators as POSDCORB.
Delegation of authority means:
- A) taking back powers
- B) giving some authority to a subordinate to do a task ✔
- C) dismissing an employee
- D) promoting an employee
Why: Delegation transfers authority (not final responsibility) to a subordinate.
"Span of control" means:
- A) the number of subordinates a manager can supervise effectively ✔
- B) the area of an office
- C) the length of the working day
- D) the budget limit
Why: Span of control is how many people one manager supervises.
"Unity of command" means:
- A) an employee should receive orders from only one superior ✔
- B) all staff must work together
- C) one office should have one building
- D) all orders must be written
Why: Unity of command avoids confusion by giving each employee one boss.
An office layout where many staff work in one large hall without walls is called:
- A) Open office ✔
- B) Private office
- C) Branch office
- D) Field office
Why: An open office makes supervision and communication easier.