Disposal of Administrative Work Quiz

Disposal of administrative work (फछ्र्यौट) means:

• A) Throwing away files
• B) Completing a matter by a lawful, timely decision and informing people ✔
• C) Keeping files pending
• D) Transferring staff

Why: Disposal (फछ्र्यौट) means finishing a matter properly: deciding it under the law, within time, recording the decision and informing the people concerned. It does not mean throwing files away.

What is the first step when an application reaches an office?

• A) Decision
• B) Registration (darta) and receipt ✔
• C) Archive
• D) Chalani

Why: Every application first enters the office through registration (darta). The darta number and date prove the office received it and start the clock for the time limit.

A tippani mainly contains:

• A) Facts, legal basis, options and recommendation ✔
• B) Personal opinions only
• C) Market prices
• D) Jokes

Why: A tippani is the note that puts a matter before the decision-maker. It sets out the facts, the legal basis, the available options and a clear recommendation.

Which Act requires officials to decide within time limits and give reasons?

• A) Good Governance (Management and Operation) Act, 2064 ✔
• B) VAT Act, 2052
• C) Excise Act, 2058
• D) Army Act

Why: The Good Governance (Management and Operation) Act, 2064 requires officials to decide matters within the set time and to give reasons for their decisions.

A decision with a written reason is called:

• A) A reasoned decision ✔
• B) A secret decision
• C) An oral decision
• D) A random decision

Why: A reasoned decision (कारण खुलेको निर्णय) states why it was made. Written reasons make the decision transparent and let the affected person or an appeal body check it.

The Administrative Procedure (Regulation) Act was made in:

• A) 2007
• B) 2013 ✔
• C) 2049
• D) 2064

Why: The Administrative Procedure (Regulation) Act was made in 2013 BS. It allows the government to make rules that regulate how offices handle administrative work.

Which document shows the time, fee and responsible official for each service?

• A) Citizen Charter ✔
• B) Leave form
• C) Gantt chart
• D) Agenda

Why: The Citizen Charter (नागरिक बडापत्र) is displayed in offices and lists each service with its time, fee, required documents and the responsible official.

Which is a cause of delay in disposal?

• A) Too many layers and desks for one file ✔
• B) Clear delegation
• C) Single-window service
• D) E-files

Why: When one file must pass through many layers and desks, each step adds waiting time. Too many layers is one of the main causes of delay in disposal.

Which method helps speed up disposal?

• A) Delegation of authority ✔
• B) Adding more layers
• C) Losing files
• D) Avoiding decisions

Why: Delegation of authority lets officials closer to the work decide routine matters, so files do not wait for the top official. It speeds up disposal.

Which is a quality of a good administrative decision?

• A) Taken by the competent official under law ✔
• B) Taken by anyone
• C) Without record
• D) Based on favouritism

Why: A good decision is made by the competent (authorised) official within the law, on the facts, with reasons and on record. Decisions by anyone else are not lawful.

The office chief should review a list of pending files:

• A) Regularly, such as weekly ✔
• B) Never
• C) Once in ten years
• D) Only after audit

Why: The office chief should regularly review the list of pending files, for example weekly, so that delayed matters are found and pushed forward early.

After a decision, the office should:

• A) Implement, inform by chalani and update records ✔
• B) Hide the decision
• C) Keep the file open forever
• D) Destroy documents

Why: After a decision the office must implement it, inform the people concerned through chalani (dispatch) and update the file and registers.

Unjustified delay in deciding a matter can lead to:

• A) Departmental action ✔
• B) Promotion
• C) Extra allowance
• D) Award

Why: Unjustified delay is a failure of duty. Under the civil service and good governance laws it can lead to departmental action against the responsible official.

Which system helps track applications online?

• A) Electronic darta–chalani and file tracking ✔
• B) Paper only
• C) Verbal orders
• D) Notice board only

Why: Electronic darta–chalani and file-tracking systems record where each application is, so offices and citizens can follow its progress online.

Hello Sarkar helps disposal of work by:

• A) Catching delays through citizens' complaints ✔
• B) Collecting taxes
• C) Recruiting staff
• D) Approving budgets

Why: Hello Sarkar receives citizens' complaints and sends them to the offices concerned. Complaints about delay push offices to settle pending matters.

In Nepali, disposal of administrative work is:

• A) प्रशासकीय कार्य फछ्र्यौट ✔
• B) प्रशासकीय सजाय
• C) प्रशासकीय अदालत
• D) प्रशासकीय सुधार

Why: Disposal of administrative work is प्रशासकीय कार्य फछ्र्यौट in Nepali. The other options mean administrative punishment, court and reform.

After registering an application, the next step is to:

• A) Open or attach the file and send it to the right section ✔
• B) Archive it
• C) Decide immediately without study
• D) Return it unread

Why: After darta the application is opened as a file or attached to an existing one and sent to the section or official responsible for studying it.

Studying a matter includes checking:

• A) Facts, documents, law and precedents ✔
• B) Only the applicant's name
• C) Weather
• D) Political views

Why: Studying a matter means checking the facts, supporting documents, relevant laws and earlier decisions (precedents) before preparing the tippani.

Who takes the decision on a tippani?

• A) The authorised official ✔
• B) Any visitor
• C) The applicant
• D) The office helper

Why: Only the official authorised by law or delegation can decide on a tippani. A decision by anyone else has no legal force.

After implementation, the file should be:

• A) Closed and archived in the record system ✔
• B) Thrown away
• C) Kept on the desk forever
• D) Given to the applicant

Why: Once the decision is implemented, the file is closed and kept in the record system (archive) so it can be found later for reference or audit.

Informing people about a decision is usually done through:

• A) Chalani (dispatch) of letters ✔
• B) Rumour
• C) Social media gossip
• D) Silence

Why: Offices inform people about decisions through chalani: an official letter with a dispatch number and date, which is proof that the information was sent.

The Good Governance Act requires decisions to be:

• A) Within time limits and with reasons ✔
• B) Delayed as long as possible
• C) Secret
• D) Without record

Why: The Good Governance Act requires every decision to be made within the time limit and to state its reasons, which makes officials accountable.

Keeping files pending without reason can lead to:

• A) Departmental action ✔
• B) Reward
• C) Promotion
• D) Extra leave

Why: Keeping a file pending without a valid reason is a breach of duty and can lead to departmental action against the official responsible.

Which Act lets the government make rules to regulate administrative procedures?

• A) Administrative Procedure (Regulation) Act, 2013 ✔
• B) Local Administration Act, 2028
• C) Audit Act, 2075
• D) Income Tax Act, 2058

Why: The Administrative Procedure (Regulation) Act, 2013 empowers the government to make rules that set procedures for administrative work.

Which rules decide who has authority to decide a matter at ministry level?

• A) Allocation of Business and Transaction of Business Rules ✔
• B) Customs Rules
• C) Sports Rules
• D) Traffic Rules

Why: The Government of Nepal (Allocation of Business) and (Transaction of Business) Rules fix which ministry handles which subject and who may decide it.

A decision taken by an official who has no legal power is:

• A) Not lawful ✔
• B) Always valid
• C) Better
• D) Faster and fine

Why: A decision made by an official without legal power is unlawful (ultra vires). It can be set aside even if its content looks reasonable.

Giving the affected person a chance to be heard is part of:

• A) Fair and impartial decision-making ✔
• B) Delay
• C) Corruption
• D) Secrecy

Why: Hearing the affected person before deciding is a principle of natural justice. It is part of fair and impartial decision-making.

A decision with conflict of interest is:

• A) Not impartial ✔
• B) Ideal
• C) Faster
• D) Required

Why: If the decision-maker has a personal interest in the matter, the decision is not impartial. Such officials should step aside from the decision.

A clear and implementable decision means:

• A) It can be carried out without confusion ✔
• B) It is vague
• C) It is unwritten
• D) It is secret

Why: An implementable decision says clearly what is to be done, by whom and by when, so it can be carried out without confusion.

Why must decisions be recorded in the file?

• A) For future reference and audit ✔
• B) To hide them
• C) To delay them
• D) To avoid audit

Why: Recording decisions in the file keeps evidence for future reference, appeals and audit, and shows who decided and why.

Which is a cause of delay?

• A) Unclear authority and fear of taking decisions ✔
• B) Clear delegation
• C) E-filing
• D) Checklists

Why: When it is unclear who has authority, or officials fear taking decisions, files are passed around instead of being decided. This causes delay.

Missing documents or opinions from other offices cause:

• A) Delay ✔
• B) Faster decisions
• C) Better records
• D) Reward

Why: If documents are missing or opinions from other offices are slow to arrive, the file cannot move forward, so disposal is delayed.

Lost files are a sign of:

• A) Poor records management ✔
• B) Good filing
• C) Fast service
• D) E-governance

Why: Lost files show poor records management: weak registers, no file numbering or tracking. Good filing systems prevent this.

An 'extra payment' culture for moving files is a form of:

• A) Corruption ✔
• B) Efficiency
• C) Delegation
• D) Good governance

Why: Asking for 'extra payment' to move a file is bribery. It is corruption punishable under the Prevention of Corruption Act, 2059.

One-door or single-window service helps by:

• A) Giving citizens many services at one point ✔
• B) Adding more counters
• C) Increasing visits
• D) Hiding information

Why: A one-door (single-window) service brings many services to one point, so citizens do not have to visit many counters or offices.

A help desk in an office mainly:

• A) Guides citizens on process and documents ✔
• B) Collects bribes
• C) Delays files
• D) Hears court cases

Why: A help desk guides citizens on the process, documents and fees for a service, so applications arrive complete and are settled faster.

Standard formats and checklists help to:

• A) Reduce errors and speed up processing ✔
• B) Increase confusion
• C) Delay decisions
• D) Avoid records

Why: Standard formats and checklists make applications complete and consistent, which reduces errors and speeds up processing.

Weekly review of pending files is done by:

• A) The office chief ✔
• B) The applicant
• C) The bank
• D) The court

Why: The office chief is responsible for supervising the office's work, so the weekly review of pending files is done by the office chief.

Rewards for good performance and action for unjustified delay create:

• A) Accountability ✔
• B) Confusion
• C) Delay
• D) Secrecy

Why: Rewarding good performance and taking action for unjustified delay link results to consequences. This creates accountability.

The Citizen Charter tells citizens:

• A) Time, fee, documents and responsible official for each service ✔
• B) Officials' salaries
• C) Court judgments
• D) Election results

Why: The Citizen Charter tells citizens the time, fee, documents and responsible official for each service, so they know what to expect.

If no time limit is fixed by law, a decision should be made:

• A) Within a short reasonable period ✔
• B) Never
• C) After many years
• D) Only after an election

Why: If no law fixes a time limit, the decision should still be made within a short, reasonable period. Indefinite delay is not acceptable.

Writing reasons in a decision is called:

• A) कारण खुलाउनु ✔
• B) फाइल लुकाउनु
• C) दर्ता गर्नु
• D) बिदा लिनु

Why: Writing the reasons for a decision is called कारण खुलाउनु. A decision with reasons is called a reasoned decision.

The correct order of disposal is:

• A) Darta → file → study → tippani → decision → chalani → archive ✔
• B) Decision → darta → study
• C) Archive → tippani → darta
• D) Chalani → darta → decision

Why: The correct order is darta → file → study → tippani → decision → implementation and chalani → archive.

Electronic file systems help disposal because they:

• A) Allow tracking and reduce lost files ✔
• B) Remove all rules
• C) Increase paper use
• D) Hide progress

Why: Electronic file systems let offices track every file and see where it is stuck. This reduces lost files and delay.

Hello Sarkar is useful for disposal because it:

• A) Catches delays through complaints ✔
• B) Collects customs
• C) Makes laws
• D) Audits banks

Why: Hello Sarkar collects complaints from citizens. When delays are reported, the offices concerned are pushed to act, which speeds up disposal.

Transparent decision process means:

• A) The process and basis can be seen and checked ✔
• B) Decisions are hidden
• C) No one knows who decided
• D) Files are destroyed

Why: A transparent process means the steps, the reasons and the person who decided can be seen and checked by the people concerned.

Too many layers and desks for one file mainly cause:

• A) Delay ✔
• B) Speed
• C) Accuracy
• D) Lower cost

Why: Each extra layer adds waiting time and passing of responsibility, so too many layers mainly cause delay.

A tippani should end with:

• A) A clear recommendation ✔
• B) A complaint
• C) A poem
• D) No conclusion

Why: A tippani should end with a clear recommendation so the decision-maker knows exactly what is proposed and can decide quickly.

Staff absence and frequent transfers affect disposal by:

• A) Slowing down pending work ✔
• B) Speeding up files
• C) Improving records
• D) Reducing workload

Why: When staff are absent or transferred often, pending work has no one who knows it well, so files slow down.

The main purpose of timely disposal is to:

• A) Give citizens fast, fair service and build trust ✔
• B) Increase files
• C) Help corruption
• D) Avoid accountability

Why: Timely disposal gives citizens fast and fair service and builds public trust in government offices.