Office Communication Quiz

Communication from the chief to staff is:

• A) Upward
• B) Downward ✔
• C) Horizontal
• D) Diagonal

Why: Messages from a senior to juniors, such as orders and instructions, are downward communication.

A report from staff to the chief is:

• A) Downward
• B) Upward ✔
• C) Horizontal
• D) Informal

Why: A report from junior staff to the chief is upward communication.

Communication between sections at the same level is:

• A) Vertical
• B) Horizontal ✔
• C) Downward
• D) Upward

Why: Communication between sections at the same level is horizontal, used for coordination.

The response of the receiver is called:

• A) Medium
• B) Feedback ✔
• C) Noise
• D) Channel

Why: Feedback is the receiver's response, which shows whether the message was understood.

Which is an oral means of communication?

• A) Circular
• B) Telephone ✔
• C) Notice board
• D) Report

Why: The telephone carries spoken messages, so it is an oral means.

Which is a written means?

• A) Meeting
• B) Circular ✔
• C) Intercom
• D) Video call

Why: A circular (परिपत्र) is a written means of communication.

Communication between an office and the public is:

• A) Internal
• B) External ✔
• C) Horizontal
• D) Diagonal

Why: Communication with the public or other offices is external communication.

A chat between colleagues during tea is:

• A) Formal
• B) Informal ✔
• C) Downward
• D) Official

Why: A tea-time chat is informal communication, outside official channels.

The main benefit of written communication is:

• A) Speed
• B) Permanent record ✔
• C) No cost
• D) No need for feedback

Why: Written communication leaves a permanent record that can be checked later.

Which is a barrier to communication?

• A) Clear language
• B) Unclear message ✔
• C) Feedback
• D) Right channel

Why: An unclear message is a barrier, because the receiver may misunderstand it.

A citizen charter on the wall is which type of means?

• A) Visual ✔
• B) Oral
• C) Telephonic
• D) Informal

Why: A displayed citizen charter is a visual means of communication.

Communication between different levels of different sections is:

• A) Diagonal ✔
• B) Downward
• C) Upward
• D) Horizontal

Why: Communication across both levels and sections is diagonal.

Which element carries the message?

• A) Sender
• B) Medium/channel ✔
• C) Receiver
• D) Feedback

Why: The medium (channel), such as letter, phone or email, carries the message.

Email is an example of:

• A) Electronic communication ✔
• B) Oral communication
• C) Non-verbal gesture
• D) Informal talk only

Why: Email is electronic communication.

Effective communication should be:

• A) Long and technical
• B) Clear, short and timely ✔
• C) Without feedback
• D) Only oral

Why: It should be clear, short and timely, so it is understood and acted on.

In Nepali, communication is called:

• A) सञ्चार ✔
• B) समन्वय
• C) सरुवा
• D) सम्परीक्षण

Why: Communication is सञ्चार.

The correct order of the communication process is:

• A) Sender → message → medium → receiver → feedback ✔
• B) Receiver → sender → medium
• C) Feedback → message → sender
• D) Medium → feedback → sender

Why: Sender → message → medium → receiver → feedback.

Without feedback, the sender cannot know:

• A) Whether the message was understood ✔
• B) The weather
• C) The salary
• D) The budget

Why: Without feedback, the sender cannot know whether the message was understood.

The person who starts the communication is the:

• A) Sender ✔
• B) Receiver
• C) Medium
• D) Noise

Why: The sender starts the communication by encoding and sending the message.

Communication helps coordination between:

• A) Sections and offices ✔
• B) Planets
• C) Courts and armies only
• D) Families only

Why: Communication helps sections and offices coordinate their work.

Communication supports accountability because it:

• A) Keeps records of decisions ✔
• B) Hides decisions
• C) Delays work
• D) Removes rules

Why: Written communication keeps records of decisions, so people can be held accountable.

In Nepali, formal communication is:

• A) औपचारिक ✔
• B) अनौपचारिक
• C) मौखिक
• D) बाह्य

Why: Formal communication is औपचारिक सञ्चार.

In Nepali, informal communication is:

• A) अनौपचारिक ✔
• B) औपचारिक
• C) लिखित
• D) आन्तरिक

Why: Informal communication is अनौपचारिक सञ्चार.

In Nepali, downward communication is:

• A) माथिबाट तल ✔
• B) तलबाट माथि
• C) समतलीय
• D) बाह्य

Why: Downward communication is माथिबाट तल.

In Nepali, horizontal communication is:

• A) समतलीय ✔
• B) माथिबाट तल
• C) तलबाट माथि
• D) मौखिक

Why: Horizontal communication is समतलीय.

A circular (परिपत्र) is a:

• A) Written means ✔
• B) Oral means
• C) Visual sign only
• D) Gesture

Why: A circular is a written means of communication.

A video conference is mainly:

• A) An oral/electronic means ✔
• B) A written letter
• C) A notice board
• D) A file

Why: A video conference is an oral communication carried by electronic means.

A public hearing is an example of:

• A) Oral communication with the public ✔
• B) Written internal memo
• C) Store record
• D) Budget code

Why: A public hearing (सार्वजनिक सुनुवाइ) is oral, face-to-face communication with the public.

e-Patra is an example of:

• A) Electronic letter system ✔
• B) Notice board
• C) Oral meeting
• D) Gesture

Why: e-Patra is an electronic letter system for official correspondence.

A notice board is a:

• A) Visual means ✔
• B) Oral means
• C) Telephone
• D) Meeting

Why: A notice board is a visual means of communication.

Which is quick but leaves no record by itself?

• A) Oral communication ✔
• B) Written letter
• C) Email
• D) Report

Why: Oral communication is quick but leaves no record unless written down.

Which type of communication leaves a permanent record?

• A) Written ✔
• B) Gestures
• C) Rumour
• D) Informal chat

Why: Written communication.

Using technical words that the public cannot understand is a:

• A) Barrier ✔
• B) Solution
• C) Feedback
• D) Medium

Why: Jargon the public cannot understand is a language (semantic) barrier.

The solution to an unclear long message is:

• A) Short, clear and simple language ✔
• B) More jargon
• C) Longer letters
• D) No message

Why: Use short, clear and simple language.

Too many hierarchy levels cause:

• A) Distortion and delay ✔
• B) Faster messages
• C) Better accuracy
• D) No change

Why: Messages passing through many levels get distorted and delayed.

Asking for confirmation or reply solves the barrier of:

• A) No feedback ✔
• B) Noise
• C) Technology
• D) Distance

Why: Asking for confirmation solves the barrier of no feedback.

Poor phone and internet connections are a barrier of:

• A) Noise, delay and poor technology ✔
• B) Language
• C) Status
• D) Emotion only

Why: Poor connections are physical barriers: noise, delay and weak technology.

A letter from one office to another office is:

• A) External communication ✔
• B) Internal communication
• C) Downward communication
• D) Gesture

Why: A letter between offices is external communication.

A meeting between the account section and store section heads is:

• A) Horizontal communication ✔
• B) Downward
• C) Upward
• D) External

Why: Two section heads at the same level meeting is horizontal communication.

A staff suggestion box supports:

• A) Upward communication ✔
• B) Downward communication
• C) External only
• D) No communication

Why: A suggestion box lets staff send ideas to management, so it supports upward communication.

A tok-adesh (तोक आदेश) from the chief to an assistant is:

• A) Downward written communication ✔
• B) Upward communication
• C) Horizontal oral communication
• D) External communication

Why: A written order (तोक आदेश) from the chief to an assistant is downward written communication.

Official websites and social media pages of offices are:

• A) Electronic means ✔
• B) Oral means
• C) Store records
• D) Budget tools

Why: Websites and social media pages are electronic means of communication.

Which is NOT a means of communication?

• A) Letter
• B) Meeting
• C) Email
• D) Dharauti ✔

Why: Dharauti is a security deposit, not a means of communication.

Choosing the right medium for the message solves the barrier of:

• A) Wrong channel ✔
• B) Language
• C) Emotion
• D) Noise only

Why: Choosing the right medium solves the barrier of a wrong channel.

Communication improves service delivery because:

• A) Citizens get correct information quickly ✔
• B) It hides processes
• C) It increases fees
• D) It removes services

Why: Good communication gives citizens correct information quickly, so they get services without confusion.

Informal communication in offices is also called:

• A) Grapevine ✔
• B) Circular
• C) Tippani
• D) Report

Why: Informal communication is called the grapevine.

A key risk of grapevine communication is:

• A) Spreading rumours ✔
• B) Perfect accuracy
• C) Formal records
• D) Legal validity

Why: The grapevine can spread rumours and half-truths.

SMS alerts to citizens about service status are:

• A) Electronic communication ✔
• B) Oral meetings
• C) Visual charts
• D) Store ledgers

Why: SMS alerts are electronic communication.

Communication helps controlling and supervising because:

• A) Reports show progress and problems ✔
• B) It hides problems
• C) It stops supervision
• D) It removes reporting

Why: Reports show progress and problems, so supervisors can control and correct work.

Effective communication should be:

• A) Clear, short, timely, through the right channel with feedback ✔
• B) Long and late
• C) Secret and vague
• D) One-way only

Why: Clear, short, timely, through the right channel, with feedback.